FAQs
GENERAL
Ayama was founded by Shammi Gupta, a lifelong yoga practitioner, therapist,
mentor, counsellor, life coach, healer, and Naturopath. Know more about her at
https://www.shammisyogalaya.com/shammi-s-internalThe name ‘Ayama’ comes from Sanskrit, where ‘āyāma’ means ‘extension’ or ‘expansion.’ In yoga, often associated with Prāṇāyāma, which is the practice of controlling and extending the breath. Prāṇa means life force, and āyāma refers to the regulation or expansion of this vital energy through breath.
Ayama is an Indian brand founded by Shammi Gupta (hyperlinked to her page), a lifelong yoga practitioner, therapist, mentor, counsellor, life coach, healer, and Naturopath with a deep passion for mindfulness and self-care. While rooted in India's
rich heritage of wellness, Ayama offers its premium products worldwide, making it accessible to customers across the globe who seek high-quality tools to elevate their self-care routines.Our products are carefully crafted in India, a country renowned for its rich heritage in wellness, design, and craftsmanship. We work with skilled artisans and manufacturers to produce high-quality products that align with our values of
sustainability and mindful living.Yes, sustainability is a core principle at Ayama. We use eco-friendly materials such as organic flaxseeds, natural fabrics, and essential oils, ensuring that our products not only promote well-being but are also gentle on the planet.
Ayama stands out by combining luxury with functionality. Our products are carefully designed to offer therapeutic benefits like light-blocking, soothing pressure, and sensory enhancement. We use organic flaxseeds, eco-friendly materials, and premium fabrics, along with essential oils, to create tools that elevate and enrich your daily self-care and mindfulness routines.
You can explore and purchase Ayama products directly on our website. We offer
worldwide shipping to ensure that you can experience the comfort and relaxation our
products provide, no matter where you are located.Ayama products are crafted to help you relax, reduce stress, and improve your mindfulness practices. Whether you're using our eye pillow for meditation, or our bolster for deepening restorative poses, every product is designed to elevate your experience and well-being.
Each product comes with specific care instructions. Please refer to the product care guide for detailed cleaning instructions.
Yes, our products are crafted with high-quality materials to ensure longevity. We use durable fabrics like cotton and velvet, and premium fillings such as flaxseeds, that provide lasting comfort and performance when properly cared for.
Store products in a cool, dry place, and keep them in their provided pouches to protect them from dust and dirt. For travel products, store them in your carry-on or bag when not in use.
We accept returns within 30 days of purchase for unused and unopened products. If you are not satisfied with your purchase, please reach out to our customer support team at (email) with your order details, and we will guide you through the return process.
If your product is damaged or defective upon arrival, please contact us at (email) immediately with your order number and a photo of the damaged item. We will arrange for a replacement or issue a full refund depending on the situation.
Orders cannot be cancelled once they are processed and shipped. However, if you wish to make changes to your order, please contact customer support as soon as possible, and we will assist where possible.
To initiate a return, please contact our customer support team at (email) within 30 days of receiving your order. Ensure you include your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.
Once we receive your returned product and verify its condition, we will issue a full refund to your original payment method. Please note that the original shipping charges are non-refundable, and you will be responsible for return shipping fees unless the item is damaged or defective.
After we receive your returned item, it typically takes 5-7 business days to process your return and issue a refund. You will receive a confirmation email once your return has been processed.
At this time, we do not offer direct exchanges. If you,r like a different product, please return the original item and place a new order for the product of your choice.
To ensure your return is processed smoothly, please pack the product securely in its original packaging, if possible. If the original packaging is unavailable, please use a protective box to prevent any damage during return shipping.
REFUNDS & RETURNS
We accept returns within 30 days of purchase for unused and unopened products. If you are not satisfied with your purchase, please reach out to our customer support team at (email) with your order details, and we will guide you through the return process.
If your product is damaged or defective upon arrival, please contact us at (email) immediately with your order number and a photo of the damaged item. We will arrange for a replacement or issue a full refund depending on the situation.
Orders cannot be cancelled once they are processed and shipped. However, if you wish to make changes to your order, please contact customer support as soon as possible, and we will assist where possible.
To initiate a return, please contact our customer support team at (email) within 30 days of receiving your order. Ensure you include your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.
Once we receive your returned product and verify its condition, we will issue a full refund to your original payment method. Please note that the original shipping charges are non-refundable, and you will be responsible for return shipping fees unless the item is damaged or defective.
After we receive your returned item, it typically takes 5-7 business days to process your return and issue a refund. You will receive a confirmation email once your return has been processed.
At this time, we do not offer direct exchanges. If you'd like a different product, please return the original item and place a new order for the product of your choice.
To ensure your return is processed smoothly, please pack the product securely in its original packaging, if possible. If the original packaging is unavailable, please use a protective box to prevent any damage during return shipping.
Orders cannot be cancelled once they are processed and shipped. However, if you wish to make changes to your order, please contact customer support as soon as possible, and we will assist where possible.
SHIPPING
We ship our products across India and internationally. Whether you’re local or abroad, we strive to deliver Ayama’s premium wellness products to your doorstep.
Yes, we offer international shipping to a variety of locations. Please check our shipping policy or contact our customer support for more details on specific shipping times and rates for your country.
Shipping timelines depend on your location. For deliveries within India, expect 5–7 business days. International orders typically take 10–15 business days. You’ll receive a tracking number for real-time updates on your order.
Shipping is free for orders within India above a certain amount. International shipping charges vary based on the destination and are calculated during checkout.
Yes, we offer express shipping options for both domestic and international orders at
an additional cost. You can select this option during checkout.If your order hasn’t been dispatched, you can request a change by contacting our customer support team. Please have your order details ready for a faster resolution.
Delays may occur due to unforeseen circumstances like weather or customs clearance for international orders. Please track your shipment
or contact us if you need assistance.
Yes, we work with reliable courier partners to ensure delivery even in remote areas. Shipping times might be slightly extended for such locations.
PAYMENT
We accept payments via credit cards, debit cards, UPI, net banking, and digital wallets.
All transactions are processed securely through trusted payment gateways.
Currently, we do not offer installment-based payment options. Full payment is
required at checkout.Yes, your payment information is encrypted and processed through secure gateways.
We do not store your payment details on our servers.
No, we do not offer Cash on Delivery (COD). Please choose from our secure online
payment options.Yes, we offer express shipping options for both domestic and international orders at
an additional cost. You can select this option during checkout.No, all charges, including taxes and shipping fees, are clearly mentioned during
checkout. You’ll pay only the total amount displayed.If your payment fails, check your internet connection and payment details before trying again. For persistent issues, contact your bank or our support team for assistance.
If a payment is debited from your account but the order is not confirmed, the amount will be refunded to your original payment method within 5–7 business days. For further assistance, please contact our customer support team at (email). We’re
here to ensure your satisfaction!